Privacy Policy

Introduction

We appreciate your choice to use Ajeero!

At Ajeero Limited (“Ajeero”, “we”, “us”), your privacy is valued. Our commitment is to ensure your confidence in our services. This Privacy Policy aims to clarify the collection, utilisation, and sharing of information obtained from users across our websites, services, software, and mobile applications (“Platform”) managed by Ajeero. Our ownership extends to various websites and the provision of related services, including support. Collectively, these are referred to as “Services” in this document.

This Privacy Policy provides detailed insights on Ajeero’s data collection and processing practices through your interaction with the Services, which includes data submitted via the Platform when purchasing a service or product, subscribing to our newsletter, or participating in free trials, promotions, or surveys.

The purpose of this policy is to inform you about:

• The types of information we collect about you
• Our methods of using the collected information
• The ways in which we share the collected information
• Our practices in storing and securing the collected information
• How you can access and manage your information
• The process of international information transfer
• Other crucial privacy-related details

Important Information

In instances where Services are rendered under a contract with an organisation (for instance, your employer), such an organisation controls the information processed by the Services, and Ajeero has no direct engagement with the individuals whose personal data it processes.

If you are associated with the organisation, it’s crucial to read this Privacy Policy along with any other privacy notices from the organisation. As a data processor, we process your data on their behalf, under their control.

For organisation members wishing to cease contact, please reach out directly to the respective organisation.

What Information We Collect About You

We gather information about you when directly provided, during your use of our Services, and from other sources, as described below.

Information You Provide to Us:

• Account and Profile Information: Collected during registration, profile creation or modification, setting preferences, and through purchases via the Services.
• Content Provided through the Platform: Includes content you post, send, receive, and share, such as files and links uploaded to the Services.
• Information from Our Websites: We collect submissions to our websites, including feedback and participation in interactive features, surveys, contests, and events.
• Support Channel Information: When seeking support, you provide contact details, issue summaries, and any relevant documentation or screenshots.
• Payment Information: Collected during registration for paid Services, including billing representative details and payment card information.

Information Collected Automatically:

• Usage Details: Information on how you interact with our Services, including features used, pages visited, and interactions within the Services.
• Device and Connection Information: Data on the devices used to access the Services, including operating system, browser type, IP address, and crash data.
• Cookies and Tracking Technologies: Used for functionality and recognizing users across different Services and devices. For more details, refer to our Cookies Policy.

Information from Other Sources:

• Information from other users, third-party services, and our business and channel partners.

How We Use the Information We Collect

The utilisation of collected information depends on the Services you use, how you use them, and your communicated preferences. Specific purposes include:

• Providing and personalizing the Services
• For research and development
• Communicating about the Services
• Marketing and promotional efforts
• Customer support
• Ensuring safety and security
• Protecting our legal interests
• With your consent, for other specified purposes

Legal Basis for Processing (EEA Users):

For individuals in the European Economic Area (EEA), information collection and processing are based on legal grounds as per applicable EU laws.

How We Share Information We Collect

Our intention is to enhance collaboration through our Services, which involves sharing information as described below, including in potential business transfers but not selling it to third parties.

• With other Service users for collaboration
• Managed accounts and administrators
• Community forums
• Third-party service providers
• Ajeero partners
• Links to third-party sites
• Widgets and social media features
• With consent
• Compliance with legal requests and applicable laws

Sharing with Affiliated Companies:

Information is shared with affiliated companies and, in some cases, prospective affiliates, under the protection of this privacy policy.

Information Storage and Security:

We utilize Microsoft Azure Services within the EU for hosting, with strict security measures including HTTPS and firewall policies. Data is encrypted at rest using AES-256.

Data Retention:

The retention period depends on the information type, with measures to delete or anonymise information after its utility ends, unless legal or operational reasons necessitate retention.

Accessing and Controlling Your Information:

You have rights regarding your information, including accessing, updating, deleting, or restricting its use. Specific processes and limitations are outlined for exercising these rights.

International Information Transfers:

We collect information globally and store it primarily in the United Kingdom, ensuring protected transfers outside your country of residence.

Other Important Privacy Information:

• Notice to End Users: Addresses Services provided through organizations and administrator control over accounts.
• Policy Towards Children: Services are not directed to individuals under 16, and steps are taken to delete underage individuals’ personal information.
• Changes to Our Privacy Policy: Notifies of policy updates and encourages regular review for informed usage.
• Contact Us: For inquiries regarding information handling, contact Ajeero Limited at the provided address or email.

privacy@ajeero.com

02071187000